Power Of the Internet †Business Essay

Power Of the Internet – Business Essay Free Online Research Papers The Power of Internet Feedback Business Essay Internet feedback is the new wave as far as getting feedback from customers, A company cant create advocates without a true understanding of customer preferences. Not surprisingly, much of the innovation and groundbreaking techniques for listening to customers is coming from the Web world (Griffin.) This is why Internet feedback is one of the most useful and resourceful tools a business or institution can have at its fingertips today. II. Literature Review and Findings The literature I found to be most relevant to the type of information that I deemed most important covered a websites ability to satisfy a customer having specific feedback goals from the website. In an essay written by Jakob Nielsen and Marie Tahir called, Design Usability: Keep Your Users In Mind Incorporating Feedback at Several Stages into an Ongoing Design Process Will Help a Site to Thrive. In this article the authors describe how the Web, like nothing else, has taught people how easy it is to walk away from a poorly designed product. The truth with the person who could easily and swiftly go to your website they can leave just as fast. A person who has invested the time to drive to a mall might be willing to suffer through a long checkout process much more readily than a Web customer, who can just as easily click over to the competition. And Web customers dont have the same incentive of time invested to keep them faithful to a Web application or Web service as they do with software. Up-front investment in a software package is a tremendous motivator to get users to learn and stick with a product theyve paid for. On the Web, the onus is off the user to make it work and on the Web site to get users to stay. Usability and the notion of simplicity keep users on Web sites. Websites that are easy to use and respond to customers needs end up being the most successful. In an essay on response times by Jakob Nielsen and Marie Tahir they mention a study, which states three important time limits (Miller 1968; Card et.al 1991.) These limits are: 0.1 second is about the limit for having the user feel that the system is reacting instantaneously, meaning that no special feedback is necessary except to display the result. 1.0 second is about the limit for the users flow of thought to stay uninterrupted, even though the user will notice the delay. Normally, no special feedback is necessary during delays of more than 0.1 but less than 1.0 second, but the user does lose the feeling of operating directly on the data. 10 seconds is about the limit for keeping the users attention focused on the dialogue. For longer delays, users will want to perform other tasks while waiting for the computer to finish, so they should be given feedback indicating when the computer expects to be done. Feedback during the delay is especially important if the response time is likely to be highly variable, since users will then not know what to expect. In cases where the computer cannot provide fairly immediate response, continuous feedback should be provided to the user in form of a percent-done indicator [Myers 1985]. As a rule of thumb, percent-done progress indicators should be used for operations taking more than about 10 seconds. Progress indicators have three main advantages: They reassure the user that the system has not crashed but is working on his or her problem; they indicate approximately how long the user can be expected to wait, thus allowing the user to do other activities during long waits; and they finally provide something for the user to look at, thus making the wait less painful. This latter advantage should not be underestimated and is one reason for recommending a graphic progress bar instead of just stating the expected remaining time in numbers. Although this type of feedback deals with the response time of a website to keep a customers interest I think it leads into the important questions like how long it takes the average person to view, navigate and respond to your website. Others dealt with the wide range audience the Internet has provided businesses with. Finding new clients and new client bases is not always an easy task. The Internet is a ready base of several million people from all walks of life. One can easily find new customers and clients from this massive group, provided that your presence on the Internet is known. In a study conducted it was found that the usability of twenty E-commerce sites: ten of the worlds highest-grossing sites and ten other sites that sell the same kinds of products, but have substantially smaller revenues. The ten high-selling sites complied with 40% of our usability guidelines for search whereas the ten less-selling sites only scored 27%. Even the best sites on the Web are far from having perfect search, but it is still remarkable to note the difference in search quality between sites that sell well and sites that sell poorly. Of course, rule #1 of E-commerce is: if the user cannot find the product, then the user cannot buy the product. To read more about this study you can visit the site at nngroup.com/reports/ecommerce. Another study I read dealt with the idea that awesome customer service is the best niche. The principles and guidelines for great customer service are timeless. Someone can easily replicate your product, price and location. Customer service is too hard to copy. Make that your niche Leichtling.) Because of customer service people become more loyal to a brand or service. If there is a problem with something they bought from your company and it is resolved in a timely manner and at the same time with courtesy. I myself base many of my purchasing decisions on my past experiences and if I get good service I will use that product again if not I am sure I could find a brand that would rather me be their customer. There were also articles that dealt with actual advertising, public relations, and marketing available through the Internet. These articles stressed the stage of relative infancy of the Internet to web advertising, public relations, and marketing and introduced the idea of interactive marketing on the Internet. From the marketers point of view, interactivity, is the convergence of three main advertising functions or activities: direct marketing, sales promotion and conventional above the line advertising Interactivity allows the opportunity to track individual customers once at a time and to build individual relationships with each customer (Steyn 1996.) Public Relations online are very important to the clients being able to give useful information back to the business. A well developed website would have upcoming products or events that have to deal with your company. If posted in advance there will always be somebody with a comment, good or bad. But by getting that comment a business could add something insignificant to some but the difference in a consumers choice. We also need to examine the effects of feedback in relation to an integrated marketing communication program. First we need to define what an Integrated Marketing Communications (IMC) program does. According to sources I have read I feel the best definition for IMC is the process of developing and implementing various forms of persuasive communications programs with customers and prospects over time. The goal of IMC is to influence or directly affect the behavior of the selected communications audience. IMC considers all sources of brand or company contacts which a customer or prospect has with the product or service as a potential delivery channels for future messages. Further, IMC makes use of all forms of communications which are relevant to the customer and prospect, and to which they might be receptive. In, sum the IMC process starts with the customer or prospect and then works back to determine and define the forms and methods through which persuasive communications progr ams should be developed (Shimp 17). The use of Internet feedback plays right into the hand of an IMC program. Customer information will be gathered around the clock, analyzed instantaneously and acted upon. In effect, for most manufacturers and service companies, it will be the first time that feedback can be turned into new instructions, overnight or the same day, for how one operates on the factory floor, in a service center or out in the field (Steinert-Threlkeld.) Another useful study that showed the importance of feedback to college students is a study that has been being conducted at the University of Houston System at Fort Bend. In the study one of the top administrators Sharon Baca has created an online site where, students logging into the Web site for the University of Houston System at Fort Bend are greeted by a photograph of Clara, the smiling virtual administrator whose job is to listen and take care of you, our students, 24 hours a day, 7 days a week, 365 days a year. Students are invited to tell Clara their opinions, discuss problems, make suggestions, or praise someone. The five-month-old experiment in communication has been remarkably successful, Ms. Baca says, especially for gathering information from students that can be used to plan class schedules. Students have requested that specific courses be offered, and have even listed the times their work schedules permit them to take certain courses. This idea of using the web to g et feedback from college students I feel will become very popular. There are other types of Internet feedback that are important to businesses such as online surveys and focus groups. As of right now the response rate on online surveys surpass those of direct mail and telephone. The business world should utilize the online services available to them before the so-called novelty of the Internet wears off. Internet feedback also is needed to produce the most affluent website available for your product. One way of doing this is by using site visits to help you identify and prioritize the tasks users are trying to accomplish. Watching users work through these tasks not only deepens your understanding of the users goals but also helps you to identify the obstacles and difficulties inherent in their current way of working. This type of information helps represent opportunities to improve the current solution. And, not only do you get to see the users entire approach to solving a problem, you also get to see how the users surroundings affect their work or their private life. Site visits also help you to identify problems you didnt know needed solving. Without customer input and data from observations of users at work, its easy to create laundry lists of user problems and feel like you have to solve all of them. The problem is that these lists are often based on your companys preconc eived understanding of what the problems are, and so cant tell you what you dont know about your users. Another factor that site visits bring to the table is that they account for the human side of a trend, not only statistics. This way you can create a customer profile for your consumer. This is an important part of Internet feedback because you are not going by what people say they do but what they are actually doing, giving you stronger statistics with less room for error. Listening to users can be misleading according to Nielsen and Tahir. For example, we recently completed a major competitive study of a group of B2B sites selling certain complicated equipment. For good measure, we asked users to state their opinions; the subjective ratings came out very high for one vendor that has a particularly good name in the market. Sure enough, another vendor, who is known as a low-quality provider in the real world, got low scores. But when we looked at what users actually did on the sites, they were much more successful shopping on the site from the vendor they didnt like. The site from the popular vendor provided very poor support for the shopping process. Thus, a company that wanted to start a new B2B site in the same space would be better off emulating the features offered by the unpopular company and avoiding the mistakes made by the popular company. Relying purely on user opinions in this case would result in a site where shopping was difficult. A popular company might survive a difficult site; a new company would be dead on arrival. III. Conclusion There are many ways in which we can use the Internet as a form of feedback. Even such things as chat rooms can be used as feedback as long as it is structured the right way. The Internet is vastly growing and will present us with more options everyday. As shown above the ability to satisfy a customer is the so important to a business and by having a website you will first be able to satisfy customers with specific goals. But this can only be done by having a website that is usable and simple because it keeps users using your products and on your web page. Now that you are on the Internet you will have a wide range audience that only the Internet can provide businesses with. Then you need to make sure you are not making the same mistakes others have made on their sites, or that you have the optimal website for your businesss goods or services. Now that you have Internet access, advertising, public relations, and marketing become more available at a cheaper price. And by h aving awesome customer service as your niche, you will sure to secure yourself loyal customers who will in return help you out on things like online surveys and focus groups. But one of the most overlooked ways I found to be was the importance of feedback to college students. With so many colleges beginning to do online classes and other related material, such as, online registration. There are always going to be worthwhile suggestions by students, which can either prove to be right or wrong that colleges need to at least look at. For instance, if WVU were to offer a list of bands that they could bring to Fall Fest they could best represent the students interests by sending out email surveys and those who reply will be rewarded and the school would be rewarded. The students would be more likely to attend Fall Fest and the school would be able to gain knowledge about the likes and dislikes of the students. and Consulted: Special Report: Design Usability Keep Your Users In Mind Incorporating Feedback at Several Stages into an Ongoing Design Process Will Help a Site to Thrive by Jakob Nielsen and Marie Tahir. Collecting Feedback About Your Websites Search Interface. By Jakob Nielsen and Marie Tahir. http://webreference.com/new/searchinter.html Web can help you hear comments from clients. By: Griffin, Jill; Austin Business Journal, 04/28/2000, Vol. 20 Issue 7, p24, 1/3p, 1bw Online. Chronicle of Higher Education, 03/17/2000, Vol. 46 Issue 28, pA45, 1/4p Customer service still makes the difference. By: Leichtling, Ben; Denver Business Journal, 02/11/2000, Vol. 51 Issue 26, p43A, 1/2p `Knock your socks off service requires customer feedback. By: Basile, Frank; Indianapolis Business Journal, 3/13/95, Vol. 15 Issue 51, p43, 2p, 1bw Research Papers on Power Of the Internet - Business EssayAnalysis of Ebay Expanding into AsiaBionic Assembly System: A New Concept of SelfThe Project Managment Office SystemIncorporating Risk and Uncertainty Factor in CapitalOpen Architechture a white paperStandardized TestingPETSTEL analysis of IndiaNever Been Kicked Out of a Place This NiceTwilight of the UAWEffects of Television Violence on Children

Rural Development Case Study Example | Topics and Well Written Essays - 2000 words

Rural Development - Case Study Example Poverty alleviation and addressing the problem of hunger remains as the priority action areas for the Niger government. Persistent landlessness, lack of business opportunities and child hunger erode the initial gains made in Niger placed last out of a total of 177 countries on the United Nations list in 2007. The U.N. aid had stated that 300,000 children under the age of five facing the risk of death from malnutrition every year in the Sahel region which encompasses Senegal, Mauritania, Mali, Niger, among others. The hunger problem which afflicted the country had stemmed from the apathy that was present in the Niger government. Thus, the government failed to fulfill its serious obligation to provide food to its citizens. (Mousseau and Millant, 2007) Business conditions have dire prospects. Niger's population lives on less than a dollar a day. The per capita gross domestic product (GDP) was $320 in 2007. Approximately 40 percent of the Niger children suffer from chronic malnutrition and Niger's less than five years old mortality rate is very high. (Mosseau and Mittal, 2006) The regional integration of West African countries via the Economic Community of West African States (ECOWAS), meant to assure an adequate food supply in the region. However, this organization failed to establish a regulatory mechanism that to ensure food supply and stable food prices. Irregular food production, exchange rates, government policies, international commodity prices, and regional conflicts exacerbated the hunger crisis. High food prices led to the sale of livestock, capital goods, and land, thus putting more people at a high poverty risk.The Government must do three tasks. First, attain food availability for all of its citizens soon. It has done this based on recent developments. The Board of Directors of the World Bank's International Development Association (IDA) had approved the request of the Niger Government for a grant of CFAF 3 billion (US$7 million) to finance the Emergency Food Security Support Project in August 2008. The main objectives of the grant are to pro vide support for irrigated rice production and to achieve household food security.The State of Niger will supplement this grant with resources derived from mineral exploitation. The hike in the food prices during the Ramadan period made the Government subsidize the prices of consumed food products. This operation provided 3,000 metric tons of rice and sugar on the market at half the real price. The Government has channelled CFAF 11 billion (US$25 million) for trade channels for the marketing of cowpea.Second, the government must establish an arrangement with its major food suppliers to deliver food to the country on a regular basis by setting up a Food Exchange Market and funding it through its mineral resources. Third, the government can promote a holistic training in skills and education to make available a healthy and well-educated work force which can generate substantial income for their families and communities. Rural development in the NorthRural development is responsible for economic regeneration among the countries in the North, particularly the UK.

The UK hardwood industry and Global Furniture Corporation Essay

The UK hardwood industry and Global Furniture Corporation - Essay Example In the year 2010, the companies in UK had imported 5.7 million cubic meters of sawnwood and had produced only 3.1 million cubic meters of sawnwood (Forestry Commission, 2011). Global Furniture Corporation (GFC) which is a 200 year old company is situated in UK and still remains one of the leading hardwood processing companies of the country. The longevity of the company determines the company’s efficiency and effective resource utilization capacity. There were various contributing factors to the success of the company which are loyalty of the employees, high quality products, efficient supply chain and management. GFC has been able to adapt to the changing marketing trends and technological developments. The flexibility of the company to adapt to the internal and external changes is one of the key reasons for the success of the company. The company imports hardwood from South American and Asian countries and processes the hardwood into finished products like Hardwood flooring, panelling and decorative strip wood. GFC also owns a subsidiary company known as Real Furniture Company (RFC) which processes imported hardwood into readymade furniture meant for domestic purposes. The operations of RFC are carried out in the overseas locations of the company. Answer 1 The practice of financial management concepts varies from company to company. Financial management helps the managers of the company to formulate various financial strategies for effective utilization of funds. Financial management decisions include investment, dividend and financing decisions (Brigham, 1985). GFC has also adopted various accounting and financial practices over the years. Currently, the company follows the new accounting regulations and principles. GFC pays the supplier of the company in the home currency of the company which is British pounds. The sales is converted into British pounds and then deposited into the company’s UK bank account. The fluctuations in the home currenc y are of paramount importance to the GFC and other companies who import most of the raw materials from abroad. For example if the home currency of GFC appreciates against the suppliers home currency then GFC will gain however, if the home currency of GFC depreciates against the suppliers home currency then GFC will bear losses (Conklin, 2006). This is because under the appreciation of the home currency, GFC has to pay fewer units of its home currency to buy the equivalent amount of inputs in foreign currency. Problem arises when the home currency of GFC depreciates then the company has to pay excessive amount of money against the suppliers home currency units. The cost management issues also depend on the relationship between the suppliers and the company. If the suppliers of the company share a long term and stable relationship with the company then the ability of the company to insulate its cost from the impact of the currency movements will be high or vice versa. This indicates t hat the company’s ability to reduce losses while the company’s home currency depreciates depends upon the nature of contracting with its suppliers (Conklin, 2006). Therefore, one can say that currently GFC is not following a very practical approach it should adopt a flexible approach which can help the

Little Red Riding Hood Essay Example for Free

Little Red Riding Hood Essay In 1814 Gordon Bryson wrote a poem about the timelessness, and grace of a unnamed women. She walks in Beauty describes the inner and outer beauty of a women. Gordon Bryon was noted as a moral disgrace as he wedded his half sister, and various women (Clugston, 2010). In the lyric poem She walks in Beauty, Byron used metaphors like raven tress, and climes, and starry skies to describe her long jet black hair, and her elegance. A lyric poem is a brief poem that expresses feelings and imagination; its melody and emotion create a dominant, unified impression (Clugston, 2010). In this essay, I will explore how Bryson uses metaphors, and images like light, and darkness to set the tone in She walks in Beauty. In the first stanza in She walks in Beauty, lines one, and two â€Å"She walks in beauty, like the night† does not ends with any puncuation, or pause at the end because it carries over to the next sentence â€Å"Of cloudless climes and starry skies† (Clugston, 2010, 7. 1, para 2). This technique is called enjambment. A enjambment is a continuation of a thought in a line of poetry into a succeeding line, uninterapped by punctuation (Clugston, 2010, 11. , para 2). Bryon expressed how ones beauty can be viewed on a clear night with stars lining the sky. His view of her beauty, and silhouette is cosmic. She walks in Beauty is a lyric poem which express a poets thoughts and imagination, Its melody and emotion created adominant, unified impression (Clugston, 2010). The images being created in the first six lines of She walks in Beauty suggests that a womens physical appearance is classic like a polished baby grand piano dark with shinny white keys â€Å"And all that’s best of dark and bright† (Clugston, 2010, 11. , para 5). The sixth, and seventh line in the poem emphasizes the similarities between light and dark to describe her elegance. at the end of tthe different forms of symbolism used to describe the first version of Little Red Riding Hood. In the first of She walks in Beauty The content in the original and remakes of this tale is constant in each one. The Little Red Riding Hood that I remembered reading when I was a small child was told as a young woman who was following the orders of her mother to deliver some baked goods to her bedridden grandmother. The role of the wolf is the same as well; he is merely thinking of a cunning way to eat her without being caught in the process. The theme of the original Little Red Riding Hood is a tale of her entering women hood, not her taking cakes to her sick grandmother. The term theme means a representation of the idea behind the story (Clugston, 2010, 7. 1, para 2). When the story was first published in 1697, Europeans easily identified the coalition of the story; translating that act of sex. â€Å"In the French slang, when a girl lost her virginity it was said that elle [a] vu le loup—shed seen the wolf†(Clugston, 2010, 4. , para 2). In the engraving of the first tale from 1697, it shows Little Red Riding Hood partially dressed lying in the bed beneath a wolf. The tale explains how Little Red Riding Hood stripes out off her clothes at the wolves requested without question (Clugston, 2010, 4. 1, para 2). â€Å"In fact, tales such as â€Å"Red Riding Hood† and â€Å"Sleeping Beauty† were pan-European phenomena, predating even Perrault, with provenances tracing as far back as the Middle Ages and Ancient Greece. Nevertheless, Perrault’s influence on the transmission of fairy tales to many parts of the Continent was tremendous. Charles Perrault’s stories were not original creations, but collected oral material edited and fashioned by him into print† (Paradiz, 2009, p. 96). The story of Little Red Riding Hood as interpreted by Charles Perrault has Little Red Riding Hood being sent by her mother who loved her dearly to walk to the next village to deliver food to her ill grandmother. On the way to deliver the baked goods, she meets a wolf. A wolf who had not eaten in three days decides not to eat her, as there were woodcutters nearby that would hear the attack. While speaking with the wolf he tricks Little Red Riding Hood into disclosing the location of her grandmother’s cottage. As Little Red Riding Hood is a small child, the wolf took advance of her being a naive, and friendly. She disobeyed the cardinal rule that adults constantly reminders their child of: do not stop for, or talk to strangers (the irony of the story is that her mother does not tell her that speaking with strangers is wrong). The term irony is a discrepancy or contradiction that occurs between what is expected to happened and what actually happens in a situation or in an expressed statement (Clugston, 2010, 5. 5, para 3).

The Reflection of Victorian Britain in Literature Essay -- The Tell Ta

The Reflection of Victorian Britain in Literature Queen Victoria reigned in Britain between 1937-1901. During this time in British history a large degree of change occurred. The writers of the time often reflected these substantial changes in their literature focusing on the interests of society. I have studied a variety of literature from the Victorian period and have chosen to write about three particular pieces; 'The Signalman' by Charles Dickens (a short story), the novel 'Frankenstein' by Mary Shelley and another short story called 'The Tell Tale Heart' by Edgar Allen Poe. At the point when these stories were written, there were a wide range of issues touching society. However, for the benefit of this essay I am only going to focus on three of these; the role of God, the increasing advances in science and technology, the supernatural and insanity. The point which I am going to focus on first is about the role God played in many people's lives and how this is reflected in the literature of the Victorian period. In 'Frankenstein' Mary Shelley's point of view about the advances occurring in the progress of medicine and technology can be seen. She also explains the dangerous issues connected with man trying to copy the role of God. The central characters in 'Frankenstein' are Dr Frankenstein and his creation, the monster. Dr Frankenstein tells the story. At the beginning of 'Frankenstein', Dr Frankenstein becomes over confident with new advantageous technology. He intends to make the 'perfect human' in order to save lives and becomes somewhat obsessed with this idea. He surgically attaches many different body parts together from deceased people. He believes from his previous research tha... ... raved- I swore!' His sudden change in behaviour is what convinces the reader and the police, the murderer is mad. 'I admit the deed! - tear up the planks! - here, here! - It is the beating of his hideous heart!' The murderer admits he committed the murder. In conclusion it is clear that the literature I have studied, 'The Signalman', 'The Tell Tale Heart' and 'Frankenstein' all directly reflect the interests of Victorian Britain. The curiosities in the role of God, the increasing developments in science and technology, the supernatural and insanity were all reflected in these books, as was the work of Psychoanalysts like Sigmund Freud. There was better transport than ever before and psychiatrists found out how the mind worked and were then capable of looking inside it. The literature had to reflect the interests of the time in order to be successful.

Mineral and Water Function Essay

Minerals have an important role in the health of the body. In order for the body to remain healthy, 20 minerals are needed. There are some minerals that have specific functions and other can have many different functions. Minerals can help structure the body and also help regulate the processes by the body which help to maintain itself. Calcium is responsible for many functions in the body. Calcium keeps the bones strong, helps regulate blood pressure, helps muscles contract, and transmits nerve signals from cell to cell.Minerals are consumes from many different places such as plants and animals. Minerals from both plants and animals can either provide an advantage or contaminate the body. It all depends on the conditions the plant or animal was raised in. Food lose their minerals during the processing period but they are enriched to help get back some of those lost minerals. By eating a variety of food being processed and unprocessed, a person can be reinsured of the proper mineral consumption.Minerals that come from animals have a better chance to be absorbed than those that are received in plants (Grosvenor & Smolin, 2006). Water is a very important for the body to remain healthy. The cells of the body bathes in the water we have in our system. Water lubricates and cleanses our internal and external parts of the body. When our tear ducts release water, the water lubricates and washes or flushes out our eyes. Water helps proved chemical reactions that provide minerals and vitamins that the body intakes to dissolve. Water is a big help in the chemical reaction of metabolism.Body temperature is regulated with the help of water, and this is the reason why it is important to stay hydrated. Dehydration comes with several signs. Headache, fatigue, loss of appetite, dry eyes and mouth, and dark urine are the first symptoms of dehydration. If the body continues to not receive the amount of water it requires, it can become more serious and fatal. More serious signs of dehydration are nausea, difficulty concentrating, confusion, and disorientation. If dehydration is not treated can lead to death (Grosvenor & Smolin, 2006).

Charles Dickens The Prison System - 1131 Words

Charles Dickens visited the United States in 1842, were he witnessed solitary confinement in Eastern State Penitentiary just outside Philadelphia. Dickens viewpoints on the prison system in America is that he â€Å"persuaded that those who devised this system of Prison Discipline, and those who benevolent gentlemen who carry execution, do no know what it is that they are doing†. The lets the audience know what Dickens believes to be the negative part of the Prison Discipline. Dickens states that not many men are capable of enduring long period of agony and torture. The prison system to Dickens led him to be convinced that â€Å"There is a depth of terrible endurance in it which none but the sufferers themselves can fathom, and which no man has the right to inflict upon his fellow creatures†. This lets us conclude that Dickens’s assessment toward the Prisons has a more negative aspect. To support his claims of why the prisons have a negative aspect is seen through the numerous prisoners, he visited during his tour of the American prisons. He included an individual who was about to be released after two years in solitary confinement. Dickens reaction toward the man was that he felt his â€Å"Heart bled for him; and when the tears rolled down his checks†¦to ask, with his trembling hands nervously clutching†¦whether there was hope of his dismal sentence being commuted, the spectacle was really too painful to witness†. Dickens states that â€Å"I hold this slow and daily tampering with the mysteriesShow MoreRelatedCharles Dickens Biography Essay926 Words   |  4 PagesCharles Dickens, the son of John and Elizabeth Dickens, was born in Landport on 7th February 1812. John Dickens worked as a clerk at the Navy pay office in Portsmouth. He later found work in Chatham and Charles, the second of seven children, went to the local school. 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